Piano sales service | Customer feedback |Comprehensive piano company Toyo Piano Japan

Piano Sales Customer Testimonials

We are committed to further improving the quality of our services by disclosing the statistical results of the questionnaires answered by our customers.

[Question]

How did you feel when you saw the actual exterior of the piano?

Total of very clean and clean finish: 100%.

Finished product is very beautiful
Beautiful finish

46％
46％

Total92％

usually
The finished product is dirty.
Finish is very dirty.
I don’t know.
non-response

8%
0%
0%
0%
0%

Our staff Masaki Ngaasaka

About 90% of the customers answered “very clean” or “clean”.

[question]

How was the actual tone and touch of the piano?

Total92％

Very good
good

31%
61%

usual
bad
very bad
I don’t know.
non-response

8%
0%
0%
0%
0%

Our staff Masaki Nagasaka

About 90% of customers responded “very good” or “good.
However, the percentage of “very good” responses overall was not high enough, and we will work to further improve the quality of our products so that more people will be pleased with them.

[question]

What do you think about the amount?

Toyo Piano offers peace of mind：29％、Speak with a representative and feel at ease.：25％

Total24％

Very inexpensive
inexpensive

8%
16%

appropriate
expensive
Very expensive
I don`t know.
or no answer

46%
15%
0%

15%

Our staff Masaki Nagasaka

Slightly less than half of the customers responded “reasonable.
We believe that this item is a result of not yet fully satisfying our customers.
We will strive to further improve our quality and services because we believe that our customers are satisfied only when they feel that the value they receive is greater than the amount they pay.

[question]

How was the staff response?

Total100％

very good
good

38%
62%

usual
bad
Very bad
No answer

０％
０％
０％
０％

Our staff Masaki Nagasaka

Almost all customers responded “very good” or “good.

*This survey was conducted on customers who sold directly from our directly managed piano select stores.
The period covered will be pianos shipped by us during the one-year period from April 2020 to March 2021.

VOICE

Customer TestimonialsI wanted to please you more…

“Are our customers satisfied with the pianos they purchase…?”
We conducted a survey to find out what our customers really think and to make them even more satisfied than they are now.
The results of the survey as well as live messages from our customers are posted here.

Our true purpose is not only to sell pianos, but also to help people play the piano through our pianos.
We believe that our goal is to enrich your piano life.

Kanagawa(Japan)
Ms. I

I am very pleased with this very beautifully shaped piano. In recent years, most new interior pianos for the living room are small, but the RU388 is beautiful, high, resonates well, and has a nice sound. A real piano, not just a looker…

Tokyo(Japan)
Ms. S

He gave me detailed explanations to my questions, which I knew nothing about, and my concerns were allayed, leading me to make the purchase.
My daughter still enjoys playing it every day.

Saitama(Japan)
Ms. M

I am glad that it was easy for you to respond so politely on line.
Thank you very much.

Hyougo(Japan)
Mr. Y

I found a very nice piano.
I will take good care of it from now on. Thank you very much.

Osaka(Japan)
Ms. F

We were very concerned about the touch and tone as we were unable to visit the Corona Disaster to try it out. We thought it would be better if we had a video of you playing it, in addition to pictures and video of the exterior. It needs to be re-tuned…

Gihu(Japan)
Ms. S

When we brought it in, the touch was uneven throughout, and it felt very rickety. After that, it was adjusted three times and became very easy to play. Still, there was a particular problem from the beginning…

For our own original brand “APOLLO”, you can go back even further to see what our customers have to say.
Please visit the APOLLO brand website as well!

APOLLO PIANO Customer Testimonials